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FAQ
How can I return or refund product?
To initiate a return or exchange, please contact us at info@kissnthrill.com to request return instructions. Once you receive our guidelines, you must ship the item(s) back to us within 5 days. If we do not receive a shipping confirmation from you within this timeframe, we will be unable to process a refund or exchange.
For more details, please visit our Shipping & Returns Policy.
Can I return sale items?
Sale items can be returned for store credit only. A sale item is any product bought at a reduced price.
What about pre-order items?
Pre-order items are non-refundable but can be exchanged. They usually ship within 4-6 weeks.
Are shipping and customs fees refundable?
No, we don't refund shipping or customs fees. Also, you'll need to cover these costs when sending items back for returns or exchanges.
Are gift cards refundable?
All gift card purchases are final and non-refundable.
What are the shipping costs for different regions?
Shipping fees are as follows:
- Estonia Next Day Delivery: €3.99
- Baltics Standard Shipping: €6.99
- Europe Standard Shipping: €9.99
- Rest of the World Standard Shipping: €12.99
- Express Shipping Worldwide: €35.00
How long does it take to process and ship my order?
We typically process orders within 1-3 days. Delivery times vary based on your location and the shipping method chosen at checkout.
Do you offer international shipping?
Yes, we ship worldwide via DHL, FedEx, Deutsche Post and Estonian Post.
International orders may be subject to customs duties, taxes, and fees levied by the destination country. These charges are the responsibility of the recipient and vary by country.
How can I track my order?
Once your order is shipped, we'll send you a confirmation email with tracking information so you can monitor your package's journey.
How do I determine the right size for Kiss'n'Thrill products?
To find your perfect fit, please refer to our Size Guide available on our website. This guide provides detailed measurements to help you choose the appropriate size for our swimwear and apparel.
How should I care for my Kiss'n'Thrill swimwear and apparel?
To maintain the quality of your items, we recommend hand washing them in cold water with mild detergent and laying them flat to dry. Avoid using bleach, ironing, or dry cleaning to ensure longevity.
Where are Kiss'n'Thrill's physical stores located?
We have two store locations in Bali:
- Canggu:Jl. Pantai Berawa No.29, Canggu, Bali. Open daily from 10:00 AM to 7:00 PM.
- Uluwatu:Jl. Labuansait, Pecatu, Bali. Open daily from 10:00 AM to 7:00 PM
How can I collaborate with Kiss'n'Thrill as a designer or influencer?
We are open to partnerships with designers, influencers and stylists whose values align with our brand ethos.
A notable example is our collaboration with designer Roberta Einer, resulting in exclusive pieces like the Becca Top and Becca Skirt in our signature prints.
If you're interested in exploring collaboration opportunities, please contact us at info@kissnthrill.com.
Who should I contact for media and press inquiries?
For media features, press inquiries, or to learn more about our brand story, please reach out to us at info@kissnthrill.com. We appreciate your interest in sharing our journey and products with a broader audience.
Are there specific criteria for potential partners?
We seek partners who share our commitment to quality, ethical production, and innovative design. Whether you're a retailer, distributor, designer, or influencer, aligning with our brand values is essential for a successful collaboration.
What are the requirements to become a wholesale partner with Kiss'n'Thrill?
To qualify for our wholesale program, you need to:
- Provide a valid business license or resale certificate.
- Meet the minimum order value per purchase.
- Operate a physical or online retail store
For more details, please visit our Wholesale Program page.
How can I apply for the wholesale program, and what is the approval process?
To apply:
- Fill out our online wholesale application form.
- Our team will review your application and respond within 2-3 business days.
- Once approved, you'll gain access to our wholesale catalog and can start placing orders immediately
How can I return or refund product?
To initiate a return or exchange, please contact us at info@kissnthrill.com to request return instructions. Once you receive our guidelines, you must ship the item(s) back to us within 5 days. If we do not receive a shipping confirmation from you within this timeframe, we will be unable to process a refund or exchange.
For more details, please visit our Shipping & Returns Policy.
Can I return sale items?
Sale items can be returned for store credit only. A sale item is any product bought at a reduced price.
What about pre-order items?
Pre-order items are non-refundable but can be exchanged. They usually ship within 4-6 weeks.
Are shipping and customs fees refundable?
No, we don't refund shipping or customs fees. Also, you'll need to cover these costs when sending items back for returns or exchanges.
Are gift cards refundable?
All gift card purchases are final and non-refundable.
What are the shipping costs for different regions?
Shipping fees are as follows:
- Estonia Next Day Delivery: €3.99
- Baltics Standard Shipping: €6.99
- Europe Standard Shipping: €9.99
- Rest of the World Standard Shipping: €12.99
- Express Shipping Worldwide: €35.00
How long does it take to process and ship my order?
We typically process orders within 1-3 days. Delivery times vary based on your location and the shipping method chosen at checkout.
Do you offer international shipping?
Yes, we ship worldwide via DHL, FedEx, Deutsche Post and Estonian Post.
International orders may be subject to customs duties, taxes, and fees levied by the destination country. These charges are the responsibility of the recipient and vary by country.
How can I track my order?
Once your order is shipped, we'll send you a confirmation email with tracking information so you can monitor your package's journey.
How do I determine the right size for Kiss'n'Thrill products?
To find your perfect fit, please refer to our Size Guide available on our website. This guide provides detailed measurements to help you choose the appropriate size for our swimwear and apparel.
How should I care for my Kiss'n'Thrill swimwear and apparel?
To maintain the quality of your items, we recommend hand washing them in cold water with mild detergent and laying them flat to dry. Avoid using bleach, ironing, or dry cleaning to ensure longevity.
Where are Kiss'n'Thrill's physical stores located?
We have two store locations in Bali:
- Canggu:Jl. Pantai Berawa No.29, Canggu, Bali. Open daily from 10:00 AM to 7:00 PM.
- Uluwatu:Jl. Labuansait, Pecatu, Bali. Open daily from 10:00 AM to 7:00 PM
How can I collaborate with Kiss'n'Thrill as a designer or influencer?
We are open to partnerships with designers, influencers and stylists whose values align with our brand ethos.
A notable example is our collaboration with designer Roberta Einer, resulting in exclusive pieces like the Becca Top and Becca Skirt in our signature prints.
If you're interested in exploring collaboration opportunities, please contact us at info@kissnthrill.com.
Who should I contact for media and press inquiries?
For media features, press inquiries, or to learn more about our brand story, please reach out to us at info@kissnthrill.com. We appreciate your interest in sharing our journey and products with a broader audience.
Are there specific criteria for potential partners?
We seek partners who share our commitment to quality, ethical production, and innovative design. Whether you're a retailer, distributor, designer, or influencer, aligning with our brand values is essential for a successful collaboration.
What are the requirements to become a wholesale partner with Kiss'n'Thrill?
To qualify for our wholesale program, you need to:
- Provide a valid business license or resale certificate.
- Meet the minimum order value per purchase.
- Operate a physical or online retail store
For more details, please visit our Wholesale Program page.
How can I apply for the wholesale program, and what is the approval process?
To apply:
- Fill out our online wholesale application form.
- Our team will review your application and respond within 2-3 business days.
- Once approved, you'll gain access to our wholesale catalog and can start placing orders immediately
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