SHIPPING/ RETURNS
WE SHIP WORLDWIDE.
SHIPPING RATES:
|
ESTONIA Next day delivery |
€3,99 |
|
BALTICS Standard Shipping |
€6,99 |
|
EUROPE Standard Shipping |
€9,99 |
|
REST OF THE WORLD Standard Shipping |
€12,99 |
|
EXPRESS SHIPPING WORLDWIDE |
€35,00 |
PLEASE ALLOW US 1-3 DAYS FOR PROCESSING YOUR ORDER. AFTER PROCESS, YOUR ORDER WILL BE SHIPPED WITHIN 72 HOURS. NOTE THAT WE DO NOT SHIP PRODUCTS OUT ON WEEKENDS AND LOCAL PUBLIC HOLIDAYS.
AS SOON AS YOUR PACKAGE HAS BEEN SHIPPED, YOU WILL GET A CONFIRMATION EMAIL WITH A TRACKING NUMBER.
SHIPPING COST IS CALCULATED AT CHECKOUT AND DEPENDS ON DESTINATION COUNTRY.
WITHIN EUROPE STANDARD SHIPPING TIME IS APPROXIMATELY 8-10 WORKING DAYS, REST OF THE WORLD STANDARD SHIPPING APPROXIMATELY 10-14 WORKING DAYS. PLEASE NOTE THAT THESE ARE ESTIMATED SHIPPING TIMES.
EXPRESS SHIPPING WORLDWIDE 2-7 WORKING DAYS DEPENDING ON DESTINATION COUNTRY.
PLEASE NOTE THAT ALL OUR ONLINE ORDERS ARE SHIPPED OUT FROM OUR EUROPEAN WAREHOUSE.
HOW TO TRACK YOUR ORDER
STANDARD SHIPPING ORDERS ARE SENT OUT WITH ESTONIAN POST - OMNIVA. ONCE IT REACHES YOUR COUNTRY, YOUR NATIONAL POST IS RESPONSIBLE FOR DELIVERY. YOUR PARCEL IS TRACKABLE WITH THE SAME TRACKING NUMBER ON WWW.OMNIVA.EE/ENG AND ON YOUR NATIONAL POSTAL SERVICE PAGE.
TAXES
PLEASE NOTE THAT KISS ’N’ THRILL IS NOT RESPONSIBLE FOR ANY LOCAL CUSTOMS CHARGES THAT CUSTOMER MAY WITNESS WHEN THE PACKAGE IS HELD BY CUSTOMS. THESE CHARGES ARE AT THE CUSTOMERS OWN EXPENSE. PACKAGES SUBJECT TO CUSTOMS MAY TAKE EXTRA TIME TO BE DELIVERED, PLEASE KEEP THIS IN MIND WHEN TRYING TO ESTIMATE A DELIVERY DATE.
ORDER CANCELLATIONS
PLEASE NOTE THAT ORDERS CAN ONLY BE CANCELLED WITH NOTIFICATION VIA EMAIL TO US AT INFO@KISSNTHRILL.COM WITHIN 24HRS OF ORDER PLACEMENT. IF YOUR ORDER HAS BEEN FULFILLED AND SHIPPED OUT, WE ARE NOT ABLE TO CANCEL IT.
RETURNS AND EXCHANGES
RETURNS & EXCHANGES MUST BE REQUESTED WITHIN 14 DAYS AFTER GETTING YOUR HANDS ON THE PACKAGE. PLEASE EMAIL US AT INFO@KISSNTHRILL.COM, BE SURE TO INCLUDE YOUR FULL NAME AND ORDER NUMBER. IF THE 14 DAYS HAVE PASSED WE ARE NOT ABLE TO TAKE BACK ANY PRODUCTS SINCE HYGIENIC REASONS. SO PLEASE REACT AS SOON AS POSSIBLE IF YOU HAVE A PROBLEM WITH YOUR ORDER. ONCE YOU HAVE RECEIVED INSTRUCTIONS HOW TO RETURN YOUR ORDER, IT NEEDS TO BE SHIPPED BACK TO US WITHIN 5 DAYS. IF THE 5 DAYS HAVE PASSED AND WE HAVE NOT RECEIVED A NOTIFICATION THAT THE PARCEL HAS BEEN SHIPPED BACK TO US, WE ARE NOT ABLE TO ACCEPT THE RETURN.
PLEASE NOTE THAT ALL RETURNS & EXCHANGES ARE ON CUSTOMERS EXPENSE. WE DO NOT COVER SHIPPING FOR RETURNING & EXCHANGE ITEMS.
SALE PRODUCTS MAY BE ONLY RETURNED FOR STORE CREDIT, A SALE ITEM ON OUR WEBSITE IS AN ITEM THAT HAS BEEN BOUGHT WITH A REDUCED PRICE. ONCE WE SEND YOU INSTRUCTIONS HOW TO RETURN YOUR ITEM, YOU HAVE TO LET US KNOW AT INFO@KISSNTHRILL.COM THAT YOU HAVE SHIPPED IT. ALL RETURNS AND EXCHANGES NEED TO BE SHIPPED BACK TO US NO MORE THAN 5 DAYS AFTER RECEIVING INSTRUCTIONS ON HOW TO DO IT. ONCE 5 DAYS HAVE PASSED AND WE HAVE NOT HEARD BACK FROM YOU, WE ARE NOT ABLE TO REFUND/EXCHANGE THE PRODUCTS.
ORDERS PLACED WITH GIFT CARD ARE ELIGIBLE FOR EXCHANGE ONLY. WE ARE NOT ABLE TO MAKE REFUNDS ON ORDERS THAT WERE BOUGHT WITH GIFT CARDS.
ALL ITEMS SENT BACK TO US NEED TO BE IN PERFECT NEW CONDITION WITH TAGS & HYGIENIC STICKER ATTACHED. WE ARE NOT ABLE TO TAKE BACK ANY ITEMS FOR EXCHANGE THAT DO NOT HAVE TAGS & HYGIENIC STICKER ATTACHED. ALL MERCHANDISE RETURNED FOR REPLACEMENTS ARE SUBJECT TO FULL INSPECTION. NOTE THAT UNDERWEAR MUST BE WORN WHEN TRYING ON BOTTOMS, IF ANY ITEMS ARE RETURNED STAINED OR SOILED, THE EXCHANGE WILL BE REFUSED. IN CASE OF A REFUND, MONEY WILL BE RETURNED IN 10 DAYS AFTER THE INSPECTION.
WE DO NOT REFUND SHIPPING OR CUSTOMS COSTS.
SHIPPING & CUSTOMS COST FOR RETURNING ITEMS FOR EXCHANGES AND REFUND ARE NOT COVERED BY KISS ’N’ THRILL.
PLEASE NOTE THAT WE ARE NOT RESPONSIBLE FOR ITEMS DAMAGED OR LOST IN SHIPPING. IN THAT CASE YOU MUST FILE A CLAIM WITH THE CARRIER. WE SUGGEST WHEN SENDING PACKAGES BACK TO US, TO USE TRACKABLE POSTAL SERVICE.