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FAQ
What materials are used in Kiss'n'Thrill swimwear?
Our swimwear is crafted from high-quality, skin-soft recycled Lycra, composed of 80% Recycled Nylon and 20% Spandex and produced in a small family factory in Bali.
To prolong the life of your swimwear, rinse it in cold water after use, hand wash with mild detergent, and lay flat to dry. Avoid machine washing, bleaching, or ironing.
How do I choose the right size?
We recommend consulting our Size Guide to find your perfect fit. If you're between sizes or need further assistance, feel free to contact our customer service team via e-mail or Instagram.
Will the color of the swimwear match exactly as shown in photos?
While we strive for accuracy, color shades may slightly differ between production runs. Additionally, lighting in photos can affect how colors appear, so there might be minor variations in real life.
What payment methods do you accept?
We accept various payment methods, including Visa, Mastercard, American Express, PayPal and Apple Pay.
Can I modify or cancel my order after placing it?
Once an order is placed, we begin processing it promptly to ensure quick delivery. Therefore, modifications or cancellations may not be possible.
Please contact our customer service immediately via e-mail if you need assistance in modifying of canceling your order.
Do you offer gift cards?
Yes, we offer gift cards for purchase on our website, making it easy to share the Kiss'n'Thrill experience with others.
Do you ship internationally?
Yes, we deliver worldwide from Bali, Indonesia, or from Europe, so you can enjoy our products no matter where you are.
How much does shipping cost?
Shipping costs vary based on your location and the size of your order. For detailed information, please refer to our Shipping & Returns page.
How long will it take to receive my order?
Delivery times depend on your location and the shipping method chosen at checkout. Once your order is processed, you'll receive tracking information to monitor its progress.
Once your order has been shipped, we'll provide you with a tracking number via email so you can monitor its delivery status.
What is your return policy?
We accept returns within 14 days of delivery, provided the items are unworn, unwashed, and in their original condition with tags attached. For more details, visit our Shipping & Returns page.
How do I initiate a return or exchange?
To start a return or exchange, please contact our customer service team with your order number and reason for return. They'll guide you through the process.
Once we receive and inspect your returned item, refunds are typically processed within 5-7 business days to your original payment method.
Are there items that cannot be returned?
For hygiene reasons, certain items like swimwear bottoms may not be eligible for return if the hygiene seal is removed. Please refer to our return policy for specifics.
What materials are used in Kiss'n'Thrill swimwear?
Our swimwear is crafted from high-quality, skin-soft recycled Lycra, composed of 80% Recycled Nylon and 20% Spandex and produced in a small family factory in Bali.
To prolong the life of your swimwear, rinse it in cold water after use, hand wash with mild detergent, and lay flat to dry. Avoid machine washing, bleaching, or ironing.
How do I choose the right size?
We recommend consulting our Size Guide to find your perfect fit. If you're between sizes or need further assistance, feel free to contact our customer service team via e-mail or Instagram.
Will the color of the swimwear match exactly as shown in photos?
While we strive for accuracy, color shades may slightly differ between production runs. Additionally, lighting in photos can affect how colors appear, so there might be minor variations in real life.
What payment methods do you accept?
We accept various payment methods, including Visa, Mastercard, American Express, PayPal and Apple Pay.
Can I modify or cancel my order after placing it?
Once an order is placed, we begin processing it promptly to ensure quick delivery. Therefore, modifications or cancellations may not be possible.
Please contact our customer service immediately via e-mail if you need assistance in modifying of canceling your order.
Do you offer gift cards?
Yes, we offer gift cards for purchase on our website, making it easy to share the Kiss'n'Thrill experience with others.
Do you ship internationally?
Yes, we deliver worldwide from Bali, Indonesia, or from Europe, so you can enjoy our products no matter where you are.
How much does shipping cost?
Shipping costs vary based on your location and the size of your order. For detailed information, please refer to our Shipping & Returns page.
How long will it take to receive my order?
Delivery times depend on your location and the shipping method chosen at checkout. Once your order is processed, you'll receive tracking information to monitor its progress.
Once your order has been shipped, we'll provide you with a tracking number via email so you can monitor its delivery status.
What is your return policy?
We accept returns within 14 days of delivery, provided the items are unworn, unwashed, and in their original condition with tags attached. For more details, visit our Shipping & Returns page.
How do I initiate a return or exchange?
To start a return or exchange, please contact our customer service team with your order number and reason for return. They'll guide you through the process.
Once we receive and inspect your returned item, refunds are typically processed within 5-7 business days to your original payment method.
Are there items that cannot be returned?
For hygiene reasons, certain items like swimwear bottoms may not be eligible for return if the hygiene seal is removed. Please refer to our return policy for specifics.

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